The topics players ask about most
Payments. bet365 accepts Debit Card (Visa/Mastercard), PayPal, Apple Pay, Google Pay, Paysafecard and Trustly / Bank Transfer. Debit cards are the card option for gambling in Great Britain, as credit cards are banned. The deposits page explains how paying in works, and it is worth reading before your first payment so you know which method suits you.
Withdrawals. Withdrawal times are PayPal usually under 4 hours; debit cards up to 3 business days. Because the time depends on the method, check the withdrawals page before you plan around getting money out on a particular day.
Identity checks. Every UK-licensed operator must verify your age and identity before you can deposit or play, and bet365 requires it. Keep your documents ready, and read the verification page for what to expect.
Licence and safety. bet365 is run by Hillside (UK Gaming) ENC under licence number 055149-R-331499-004. The legit check shows how to confirm that on the Gambling Commission register, and the safety page covers the protections around your account.
Bonuses. The welcome offer is Up to 500 Free Spins, with wagering of No wagering, a minimum deposit of £10 and a validity of 20 days. T&Cs apply. The welcome bonus page has the full terms.
Account basics. To open an account you register and verify your identity, and the sign up page walks through the steps. Coming back later, the login page covers signing in. Keep your login details to yourself, and do not use the same password you use for email or other accounts.
Games. bet365 lists games from 66 providers, and live casino is part of the offer. The games section is the place to start, and the slots page covers how slots work and what to check in a paytable.
Mobile. There is an iPhone app, an Android app and a mobile site that opens in your browser. The app page compares the three routes so you can choose the one that fits your phone.
Safer gambling. Deposit limits, time-outs and self-exclusion are available from every UK-licensed operator, and GAMSTOP covers all of them in one registration. The safer gambling page explains each tool and lists the helplines.
Contacting bet365 support
bet365 has live chat and email support. Live chat is available 24/7 (live chat), so you can reach someone at any hour.
Before you get in touch, have your username and a short description of the problem ready. If it concerns a payment, note the method you used and roughly when you made it. A short, clear description saves time, because the support team can start on the issue straight away instead of asking for the basics.
If you are not sure which kind of problem you have, start with the live chat, since it is available at any hour. For longer problems that need documents or a written record, email is the better channel.
For questions about this website rather than your account, use our contact page.